Return & Exchange Policy
At ADOARA, we value your satisfaction and strive to offer you the best experience. We take great care to ensure every piece is thoroughly inspected and packed in perfect condition before shipping.
1. No Cash Refunds
You can request a return within 2 days of receiving your order.
Unboxing Video Required: A clear unboxing video (from opening the sealed package to showing the jewelry) is mandatory for all return or refund requests.
Without the video, returns will not be accepted
If the product you receive is defective, damaged, or incorrect, we are happy to offer a replacement.
Exchange is allowed for the same item or another item of equal value (subject to availability).
You must inform us about the issue within 2 days of receiving the product.
The item must be unused, unworn, and in its original packaging.
A valid proof of purchase (receipt or invoice) is required.
5. How to Request an Exchange
Contact our customer service team at [Contact Information].
Provide your order number, , and photos (if applicable).
Once approved, send the product back to us. We will dispatch the replacement promptly.
Important Note: